Returns + Exchanges
We accept returns + exchanges within 30 days of purchase from our shop + online store! We hope you treasure + utilize your purchase from The Local Branch, if you need an alternate size or style of The Local Branch branded product we are happy to accommodate. Your exchange can be completed in store without a receipt or order number required. Exchanges that cannot be completed in person, the customer will need to pay for shipping to both return the already purchased item and shipping for the replacement. We only accept returns + exchanges if the product is in the original condition and with a receipt or order number. If product is damaged or defective, a direct exchange will be issued with complimentary shipping if needed. Turn-around time is subject to availability, if a product is out of stock, backordered or discontinued, the customer will be notified upon customer request for a return or exchange.
To initiate a return or exchange please email us at TheLocalBranchStore@gmail.com